Returns Policy

WHAT can be returned?
Faulty goods can be returned for full credit or exchange.

WHEN do items need to be returned by?
Faulty items should be returned within 14 days of purchase and any electrical items deemed to be faulty should be returned within the warranty period (12 months).

SHIPPING for returns?

Original shipping rates will only be refunded if the product is proven to be faulty, for electrical diffusers we will arrange shipping for the return and exchange.

Return instructions will be provided via email, depending on your location returns may be accepted in person to save on shipping costs.

CREDIT for returns?
Credit for returns will be refunded in the same method as paid, for example if paid through PayPal then the refund will be returned through PayPal.

Packing materials?
Faulty items should be returned in original packaging if possible.

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The term ‘Diffusional’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO BOX 111, KINGSWAY, WA, 6065. Our ABN is 12130241285. The term ‘you’ refers to the user or viewer of our website.

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Returns Policy

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